Inbound Call Centre Agent (UK Campaign) – Immediate Start

Headset on, systems open: this telecoms support centre in Richards Bay needs agents who stay patient on the hundredth call. If you learn fast and don't mind being shown things twice, you'll settle in within a few weeks.

You'll report in Richards Bay. Relocation is not covered for this one. Hours are mostly Monday to Friday, with the odd Saturday in busy months.

• Attend team huddles and weekly coaching sessions on call recordings.
• Process address changes, refunds and cancellations on the billing system.
• Escalate complex complaints to a team leader with clear case notes.
• Reply to emails and live chats within the service-level window.
• Troubleshoot routers, fibre connections and app logins step by step.
• Verify caller identity before sharing any account details, as POPIA requires.

• Matric with a pass in English
• Basic computer skills: Windows, email and working across a few screens
• Clear, neutral spoken English and good typing speed (around 30 wpm)
• You stay calm when a caller is angry
• Able to pass a voice and accent assessment
• No criminal record, as most clients run a background check

• Previous contact centre or retail customer service experience
• Technical know-how on Wi-Fi, fibre or smartphones
• A Customer Service NQF Level 2 or 4 learnership certificate

• Paid training for 2 to 4 weeks before you go live
• Company transport home after night shifts
• Medical aid option after probation
• Monthly performance bonus linked to quality and attendance

• Take the online assessment in a quiet room with a headset; most BPOs screen out candidates on background noise.
• Practise answering "Tell me about a time you helped an unhappy customer" out loud before the voice interview.