Collections Agent (Student Accounts)

Hit your collection targets at this debt collection agency in Worcester and your commission shows it. It's a practical job: you'll see what you got done before you go home.

This post is in Worcester (Western Cape). Please only apply if you can travel there daily.

• Answer disputes about balances, interest and fees with a printed statement.
• Track broken promises-to-pay and follow up within 48 hours.
• Dial through your arrears book on the auto-dialler and confirm the debtor's identity.
• Send written arrangements by SMS or email straight after each call.
• Update debtor contact details from tracing searches.

• Good with numbers, dates and payment calculations
• Registered, or willing to register, with the Council for Debt Collectors
• Clear credit and criminal record
• You keep your tone respectful even when the debtor is not
• Target-driven and comfortable with commission

• A second South African language
• Knowledge of the NCA and prescription rules

• Structured weekday hours with only occasional Saturdays
• Monthly incentives for the top three collectors
• Uncapped monthly commission on collected rands
• Council for Debt Collectors registration paid for you

• Interviewers often role-play a difficult debtor; stay polite, get a date and an amount, and close the call.
• If you are already registered with the Council for Debt Collectors, put your registration number near the top of your CV.