Arrears Negotiator (Vehicle Finance)

Collections at a debt collection agency in Somerset West is about firm, fair conversations and steady numbers. This role rewards consistency more than flash.

The work is in Somerset West, Western Cape, so you'll need a reliable way to get there every day. Weekend work is on a roster, so you won't be on every weekend.

• Dial through your arrears book on the auto-dialler and confirm the debtor's identity.
• Update debtor contact details from tracing searches.
• Report daily on rands collected, contacts made and arrangements set.
• Track broken promises-to-pay and follow up within 48 hours.
• Answer disputes about balances, interest and fees with a printed statement.
• Negotiate payment arrangements and set up DebiCheck mandates.

• You keep your tone respectful even when the debtor is not
• Clear credit and criminal record
• Good with numbers, dates and payment calculations
• Target-driven and comfortable with commission
• At least 6 months in collections, sales or a call centre

• Knowledge of the NCA and prescription rules
• A second South African language

• Council for Debt Collectors registration paid for you
• Uncapped monthly commission on collected rands
• Structured weekday hours with only occasional Saturdays
• Monthly incentives for the top three collectors

• Show your collection results as numbers (for example "collected R420 000 a month against a R350 000 target").
• If you are already registered with the Council for Debt Collectors, put your registration number near the top of your CV.