Collections Team Leader – Immediate Start

Collections at a microlender call centre in Bloemfontein is about firm, fair conversations and steady numbers. It suits someone who likes knowing exactly what a good day's work looks like.

Location: Bloemfontein, Free State. Applicants who already live in the area get looked at first. Weekend work is on a roster, so you won't be on every weekend.

• Dial through your arrears book on the auto-dialler and confirm the debtor's identity.
• Report daily on rands collected, contacts made and arrangements set.
• Update debtor contact details from tracing searches.
• Negotiate payment arrangements and set up DebiCheck mandates.
• Send written arrangements by SMS or email straight after each call.
• Keep calls within the National Credit Act and the Debt Collectors Act rules.
• Hand accounts over for legal action once internal steps are exhausted.

• Clear credit and criminal record
• Good with numbers, dates and payment calculations
• At least 6 months in collections, sales or a call centre
• Matric

• Experience on a collections system such as Debtmaster or a dialler platform
• Knowledge of the NCA and prescription rules
• Legal collections or attorney-firm background

• Council for Debt Collectors registration paid for you
• Structured weekday hours with only occasional Saturdays
• Monthly incentives for the top three collectors

• Interviewers often role-play a difficult debtor; stay polite, get a date and an amount, and close the call.
• If you are already registered with the Council for Debt Collectors, put your registration number near the top of your CV.