Customer Service Consultant (Cellular Store)

If you like people and hate long queues, this courier depot counter in Sasolburg suits you. If you like clear targets and knowing where you stand, this is for you.

This post is in Sasolburg (Free State). Please only apply if you can travel there daily. Most weeks are 45 hours, in line with the BCEA.

• Upsell contract upgrades, accessories or cover when it fits the customer.
• Call customers when repairs or orders are ready to collect.
• Do SIM swaps and RICA registrations with proper ID checks.
• Process returns, exchanges and credit notes under the Consumer Protection Act.
• Update customer details and file signed forms for audit.
• Take payments, balance your till and bank cash at close.

• You can stay polite with a long queue watching
• Accurate with cash and paperwork
• Good on a computer and point-of-sale system
• Retail or customer service experience of at least a year

• RICA and cellular product knowledge
• A Customer Service NQF certificate

• Fixed roster published two weeks ahead
• Monthly sales incentive on upgrades and add-ons
• Product training and certifications paid for

• Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.
• Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.