Collections Team Leader

This retail credit centre in Durban Central needs a calm negotiator who can hear "no" without giving up. If you like clear targets and knowing where you stand, this is for you.

You'll be based at a retail credit centre in Durban Central. Living nearby, or on a taxi route to it, really helps. Start is planned for the beginning of next month.

• Dial through your arrears book on the auto-dialler and confirm the debtor's identity.
• Report daily on rands collected, contacts made and arrangements set.
• Record reasons for non-payment so the credit team can adjust policy.
• Keep calls within the National Credit Act and the Debt Collectors Act rules.
• Negotiate payment arrangements and set up DebiCheck mandates.
• Update debtor contact details from tracing searches.
• Track broken promises-to-pay and follow up within 48 hours.

• Target-driven and comfortable with commission
• Registered, or willing to register, with the Council for Debt Collectors
• You keep your tone respectful even when the debtor is not
• Clear credit and criminal record
• At least 6 months in collections, sales or a call centre

• Experience on a collections system such as Debtmaster or a dialler platform
• Knowledge of the NCA and prescription rules
• A second South African language

• Uncapped monthly commission on collected rands
• Monthly incentives for the top three collectors
• Structured weekday hours with only occasional Saturdays
• Council for Debt Collectors registration paid for you

• Show your collection results as numbers (for example "collected R420 000 a month against a R350 000 target").
• Interviewers often role-play a difficult debtor; stay polite, get a date and an amount, and close the call.