Collections Team Leader

Collections at a vehicle finance collections floor in George is about firm, fair conversations and steady numbers. Someone who likes a bit of variety, but also likes doing things the right way, will enjoy this.

You'll be based at a vehicle finance collections floor in George. Living nearby, or on a taxi route to it, really helps.

• Send written arrangements by SMS or email straight after each call.
• Negotiate payment arrangements and set up DebiCheck mandates.
• Hand accounts over for legal action once internal steps are exhausted.
• Keep calls within the National Credit Act and the Debt Collectors Act rules.
• Record reasons for non-payment so the credit team can adjust policy.
• Report daily on rands collected, contacts made and arrangements set.
• Answer disputes about balances, interest and fees with a printed statement.

• You keep your tone respectful even when the debtor is not
• Target-driven and comfortable with commission
• Good with numbers, dates and payment calculations
• Clear credit and criminal record
• Registered, or willing to register, with the Council for Debt Collectors
• Matric

• Legal collections or attorney-firm background
• A second South African language

• Council for Debt Collectors registration paid for you
• Uncapped monthly commission on collected rands
• Structured weekday hours with only occasional Saturdays
• Monthly incentives for the top three collectors

• Interviewers often role-play a difficult debtor; stay polite, get a date and an amount, and close the call.
• If you are already registered with the Council for Debt Collectors, put your registration number near the top of your CV.