how2apply

Collections Team Leader

How2Apply Talent Network

Hammarsdale, KwaZulu-Natal

Full-time

Posted 1 hour ago

Full-time Customer Service & Call Centre

R8 250 – R12 000/month

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Job Description

Hit your collection targets at this vehicle finance collections floor in Hammarsdale and your commission shows it. It's the kind of job where doing the basics well every day gets you noticed.

Home base is a vehicle finance collections floor on the Hammarsdale side of KwaZulu-Natal. Hours are mostly Monday to Friday, with the odd Saturday in busy months.

What your day looks like

Record reasons for non-payment so the credit team can adjust policy.
Dial through your arrears book on the auto-dialler and confirm the debtor's identity.
Update debtor contact details from tracing searches.
Negotiate payment arrangements and set up DebiCheck mandates.
Send written arrangements by SMS or email straight after each call.
Track broken promises-to-pay and follow up within 48 hours.
Keep calls within the National Credit Act and the Debt Collectors Act rules.

Must-haves

At least 6 months in collections, sales or a call centre
Matric
Good with numbers, dates and payment calculations
You keep your tone respectful even when the debtor is not

Nice if you have

Legal collections or attorney-firm background
Experience on a collections system such as Debtmaster or a dialler platform
Knowledge of the NCA and prescription rules

What you get

Council for Debt Collectors registration paid for you
Structured weekday hours with only occasional Saturdays
Uncapped monthly commission on collected rands

Applying, step by step

Check you meet the must-haves first; recruiters filter on those before anything else.
Have the following on hand (clear photos on your phone are fine at first): your Council for Debt Collectors registration, if you have one, certified copy of your SA ID or work permit plus your matric results, certified.
Use the form on this page. It takes about two minutes and you don't need to upload anything yet.
Watch for a call or WhatsApp from How2Apply over the next 7 working days.

How2Apply recruits for this position on behalf of hiring employers around Hammarsdale; applications go into our talent pool and shortlisted candidates are introduced directly.

Applying is free. Nobody from How2Apply will ever ask you to pay for anything to get this job.

Before you hit apply

Interviewers often role-play a difficult debtor; stay polite, get a date and an amount, and close the call.
Show your collection results as numbers (for example "collected R420 000 a month against a R350 000 target").