how2apply

Collections Team Leader

How2Apply Talent Network

Kempton Park, Gauteng

Full-time

Posted 2 hours ago

Full-time Customer Service & Call Centre

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Job Description

Hit your collection targets at this debt collection agency in Kempton Park and your commission shows it. You don't need to be the loudest person in the room, just the one others can count on.

You'll report in Kempton Park. Relocation is not covered for this one.

The work, day to day

Keep calls within the National Credit Act and the Debt Collectors Act rules.
Hand accounts over for legal action once internal steps are exhausted.
Answer disputes about balances, interest and fees with a printed statement.
Update debtor contact details from tracing searches.
Send written arrangements by SMS or email straight after each call.
Report daily on rands collected, contacts made and arrangements set.
Record reasons for non-payment so the credit team can adjust policy.

Must-haves

Registered, or willing to register, with the Council for Debt Collectors
Good with numbers, dates and payment calculations
Matric
You keep your tone respectful even when the debtor is not
Clear credit and criminal record
At least 6 months in collections, sales or a call centre

Helpful, not essential

Legal collections or attorney-firm background
Experience on a collections system such as Debtmaster or a dialler platform

What's in it for you

Uncapped monthly commission on collected rands
Monthly incentives for the top three collectors
Council for Debt Collectors registration paid for you

How to apply for this job

Make sure the role, the hours and working in Kempton Park really suit you before you apply.
Have the following on hand (clear photos on your phone are fine at first): your matric results, certified plus certified copy of your SA ID or work permit.
Send your details with the form below. Add one or two lines about similar work you've done.
If you're shortlisted you'll hear from us within 8 working days, usually by phone.

How2Apply recruits for this position on behalf of hiring employers around Kempton Park; applications go into our talent pool and shortlisted candidates are introduced directly.

Applying is free. Nobody from How2Apply will ever ask you to pay for anything to get this job.

How to stand out

Show your collection results as numbers (for example "collected R420 000 a month against a R350 000 target").
If you are already registered with the Council for Debt Collectors, put your registration number near the top of your CV.