Client Service Officer (Municipal Pay Point)

You'll help walk-in customers at a private clinic front desk in Boksburg, face to face, all day. If you turn up on time and finish what you start, you'll fit in quickly.

You'll be based at a private clinic front desk in Boksburg. Living nearby, or on a taxi route to it, really helps. Weekend work is on a roster, so you won't be on every weekend.

• Update customer details and file signed forms for audit.
• Process returns, exchanges and credit notes under the Consumer Protection Act.
• Track parcels, reissue waybills and arrange redelivery at the counter.
• Upsell contract upgrades, accessories or cover when it fits the customer.
• Call customers when repairs or orders are ready to collect.
• Do SIM swaps and RICA registrations with proper ID checks.

• Presentable and approachable with all kinds of customers
• Retail or customer service experience of at least a year
• You can stay polite with a long queue watching
• Matric (Grade 12) certificate
• Good on a computer and point-of-sale system

• RICA and cellular product knowledge
• Speaking the main local language of your area

• Fixed roster published two weeks ahead
• Product training and certifications paid for
• Staff discount on products
• Monthly sales incentive on upgrades and add-ons

• Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.
• Dress as if you already work the counter when you drop off a CV or go for the interview.