Collections Team Leader

Collections at a retail credit centre in Benoni is about firm, fair conversations and steady numbers. If you like clear targets and knowing where you stand, this is for you.

This post is in Benoni (Gauteng). Please only apply if you can travel there daily. The first two weeks are spent shadowing someone experienced.

• Send written arrangements by SMS or email straight after each call.
• Negotiate payment arrangements and set up DebiCheck mandates.
• Report daily on rands collected, contacts made and arrangements set.
• Record reasons for non-payment so the credit team can adjust policy.
• Hand accounts over for legal action once internal steps are exhausted.
• Keep calls within the National Credit Act and the Debt Collectors Act rules.
• Dial through your arrears book on the auto-dialler and confirm the debtor's identity.

• Clear credit and criminal record
• You keep your tone respectful even when the debtor is not
• Registered, or willing to register, with the Council for Debt Collectors
• Target-driven and comfortable with commission

• Legal collections or attorney-firm background
• A second South African language

• Council for Debt Collectors registration paid for you
• Uncapped monthly commission on collected rands
• Structured weekday hours with only occasional Saturdays

• Show your collection results as numbers (for example "collected R420 000 a month against a R350 000 target").
• Interviewers often role-play a difficult debtor; stay polite, get a date and an amount, and close the call.