Collections Team Leader

You'll phone customers who have fallen behind and agree payment plans they can actually keep. You don't need to be the loudest person in the room, just the one others can count on.

The site is in Middelburg (MP); early starts mean public transport timing matters, so check your route before applying.

• Dial through your arrears book on the auto-dialler and confirm the debtor's identity.
• Report daily on rands collected, contacts made and arrangements set.
• Record reasons for non-payment so the credit team can adjust policy.
• Negotiate payment arrangements and set up DebiCheck mandates.
• Keep calls within the National Credit Act and the Debt Collectors Act rules.
• Track broken promises-to-pay and follow up within 48 hours.
• Update debtor contact details from tracing searches.

• You keep your tone respectful even when the debtor is not
• At least 6 months in collections, sales or a call centre
• Clear credit and criminal record
• Target-driven and comfortable with commission
• Matric

• Knowledge of the NCA and prescription rules
• Experience on a collections system such as Debtmaster or a dialler platform
• Legal collections or attorney-firm background

• Uncapped monthly commission on collected rands
• Structured weekday hours with only occasional Saturdays
• Council for Debt Collectors registration paid for you

• If you are already registered with the Council for Debt Collectors, put your registration number near the top of your CV.
• Show your collection results as numbers (for example "collected R420 000 a month against a R350 000 target").