Front-of-House Service Consultant (Clinic)

You'll help walk-in customers at a courier depot counter in eMalahleni, face to face, all day. Someone who likes a bit of variety, but also likes doing things the right way, will enjoy this.

This post is in eMalahleni (Mpumalanga). Please only apply if you can travel there daily.

• Track parcels, reissue waybills and arrange redelivery at the counter.
• Book repairs and warranty claims and give customers a reference number.
• Upsell contract upgrades, accessories or cover when it fits the customer.
• Call customers when repairs or orders are ready to collect.
• Log complaints and pass them to the store or branch manager.

• Good on a computer and point-of-sale system
• Presentable and approachable with all kinds of customers
• Matric (Grade 12) certificate
• Retail or customer service experience of at least a year
• Accurate with cash and paperwork

• RICA and cellular product knowledge
• Medical scheme or insurance product knowledge
• A Customer Service NQF certificate

• Product training and certifications paid for
• Staff discount on products
• Fixed roster published two weeks ahead
• Monthly sales incentive on upgrades and add-ons

• Dress as if you already work the counter when you drop off a CV or go for the interview.
• Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.