Collections Team Leader

You'll phone customers who have fallen behind and agree payment plans they can actually keep. It's the kind of job where doing the basics well every day gets you noticed.

You'll be based at a retail credit centre in Montague Gardens. Living nearby, or on a taxi route to it, really helps.

• Send written arrangements by SMS or email straight after each call.
• Update debtor contact details from tracing searches.
• Negotiate payment arrangements and set up DebiCheck mandates.
• Hand accounts over for legal action once internal steps are exhausted.
• Answer disputes about balances, interest and fees with a printed statement.

• You keep your tone respectful even when the debtor is not
• Clear credit and criminal record
• At least 6 months in collections, sales or a call centre
• Registered, or willing to register, with the Council for Debt Collectors
• Matric
• Target-driven and comfortable with commission

• Experience on a collections system such as Debtmaster or a dialler platform
• Legal collections or attorney-firm background
• Knowledge of the NCA and prescription rules

• Council for Debt Collectors registration paid for you
• Monthly incentives for the top three collectors
• Uncapped monthly commission on collected rands
• Structured weekday hours with only occasional Saturdays

• Show your collection results as numbers (for example "collected R420 000 a month against a R350 000 target").
• If you are already registered with the Council for Debt Collectors, put your registration number near the top of your CV.