how2apply

Collections Team Leader

How2Apply Talent Network

Newcastle, KwaZulu-Natal

Full-time

Posted 1 day ago

Full-time Customer Service & Call Centre

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Job Description

You'll phone customers who have fallen behind and agree payment plans they can actually keep. It's the kind of job where doing the basics well every day gets you noticed.

Location: Newcastle, KwaZulu-Natal. Applicants who already live in the area get looked at first.

What your day looks like

Report daily on rands collected, contacts made and arrangements set.
Update debtor contact details from tracing searches.
Dial through your arrears book on the auto-dialler and confirm the debtor's identity.
Record reasons for non-payment so the credit team can adjust policy.
Answer disputes about balances, interest and fees with a printed statement.

Must-haves

Target-driven and comfortable with commission
Good with numbers, dates and payment calculations
You keep your tone respectful even when the debtor is not
At least 6 months in collections, sales or a call centre
Registered, or willing to register, with the Council for Debt Collectors
Matric

Nice if you have

Legal collections or attorney-firm background
Knowledge of the NCA and prescription rules

On offer

Monthly incentives for the top three collectors
Council for Debt Collectors registration paid for you
Uncapped monthly commission on collected rands

How to apply

Read the "What you need" list above. If you tick most of it, go ahead and apply.
Have the following on hand (clear photos on your phone are fine at first): certified copy of your SA ID or work permit, your matric results, certified plus last three payslips showing commission earned.
Send your details with the form below. Add one or two lines about similar work you've done.
If you're shortlisted you'll hear from us within 7 working days, usually by phone.

Your application joins the How2Apply talent pool for this role, and we put shortlisted people forward to employers hiring in and around Newcastle.

How2Apply never charges you to apply, for training, for uniforms or for a "placement fee". If anyone asks you for money, it is a scam.

Before you hit apply

Interviewers often role-play a difficult debtor; stay polite, get a date and an amount, and close the call.
If you are already registered with the Council for Debt Collectors, put your registration number near the top of your CV.