how2apply

Collections Team Leader

How2Apply Talent Network

Pretoria East, Gauteng

Full-time

Posted 1 day ago

Full-time Customer Service & Call Centre

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Job Description

You'll phone customers who have fallen behind and agree payment plans they can actually keep. It suits someone who likes knowing exactly what a good day's work looks like.

Location: Pretoria East, Gauteng. Applicants who already live in the area get looked at first. Overtime comes up in peak season and is paid.

What you'll actually do

Dial through your arrears book on the auto-dialler and confirm the debtor's identity.
Report daily on rands collected, contacts made and arrangements set.
Answer disputes about balances, interest and fees with a printed statement.
Keep calls within the National Credit Act and the Debt Collectors Act rules.
Record reasons for non-payment so the credit team can adjust policy.
Update debtor contact details from tracing searches.

Must-haves

Good with numbers, dates and payment calculations
Clear credit and criminal record
Registered, or willing to register, with the Council for Debt Collectors
You keep your tone respectful even when the debtor is not
Matric

Extra points for

Knowledge of the NCA and prescription rules
A second South African language

What you get

Council for Debt Collectors registration paid for you
Uncapped monthly commission on collected rands
Monthly incentives for the top three collectors
Structured weekday hours with only occasional Saturdays

Applying, step by step

Check you meet the must-haves first; recruiters filter on those before anything else.
Keep copies of these ready to send: your Council for Debt Collectors registration, if you have one, certified copy of your SA ID or work permit plus last three payslips showing commission earned.
Fill in the short form below with your name and a phone number you actually answer.
Keep your phone on. Shortlisted applicants are contacted by call, SMS or WhatsApp within 7 working days.

How2Apply recruits for this position on behalf of hiring employers around Pretoria East; applications go into our talent pool and shortlisted candidates are introduced directly.

How2Apply never charges you to apply, for training, for uniforms or for a "placement fee". If anyone asks you for money, it is a scam.

Before you hit apply

Show your collection results as numbers (for example "collected R420 000 a month against a R350 000 target").
If you are already registered with the Council for Debt Collectors, put your registration number near the top of your CV.