how2apply

Collections Team Leader

How2Apply Talent Network

Randburg, Gauteng

Full-time

Posted 1 hour ago

Full-time Customer Service & Call Centre

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Job Description

Collections at a municipal accounts office in Randburg is about firm, fair conversations and steady numbers. It's a practical job: you'll see what you got done before you go home.

You'll report in Randburg. Relocation is not covered for this one. You'll start with a short induction before working on your own.

What you'll actually do

Keep calls within the National Credit Act and the Debt Collectors Act rules.
Dial through your arrears book on the auto-dialler and confirm the debtor's identity.
Send written arrangements by SMS or email straight after each call.
Answer disputes about balances, interest and fees with a printed statement.
Negotiate payment arrangements and set up DebiCheck mandates.
Report daily on rands collected, contacts made and arrangements set.
Hand accounts over for legal action once internal steps are exhausted.

You'll need

Clear credit and criminal record
At least 6 months in collections, sales or a call centre
Matric
You keep your tone respectful even when the debtor is not
Target-driven and comfortable with commission

Extra points for

Knowledge of the NCA and prescription rules
Experience on a collections system such as Debtmaster or a dialler platform
A second South African language

What you get

Monthly incentives for the top three collectors
Structured weekday hours with only occasional Saturdays
Council for Debt Collectors registration paid for you

Applying, step by step

Make sure the role, the hours and working in Randburg really suit you before you apply.
Have the following on hand (clear photos on your phone are fine at first): your Council for Debt Collectors registration, if you have one, your matric results, certified plus last three payslips showing commission earned.
Fill in the short form below with your name and a phone number you actually answer.
Keep your phone on. Shortlisted applicants are contacted by call, SMS or WhatsApp within 8 working days.

How2Apply recruits for this position on behalf of hiring employers around Randburg; applications go into our talent pool and shortlisted candidates are introduced directly.

How2Apply never charges you to apply, for training, for uniforms or for a "placement fee". If anyone asks you for money, it is a scam.

Before you hit apply

Interviewers often role-play a difficult debtor; stay polite, get a date and an amount, and close the call.
Show your collection results as numbers (for example "collected R420 000 a month against a R350 000 target").