Service Desk Consultant (Furniture Store) – Entry Level

If you like people and hate long queues, this private clinic front desk in Pretoria East suits you. If you like clear targets and knowing where you stand, this is for you.

This post is in Pretoria East (Gauteng). Please only apply if you can travel there daily. Overtime comes up in peak season and is paid.

• Process returns, exchanges and credit notes under the Consumer Protection Act.
• Book repairs and warranty claims and give customers a reference number.
• Greet customers, find out what they need and manage the queue ticket system.
• Log complaints and pass them to the store or branch manager.
• Upsell contract upgrades, accessories or cover when it fits the customer.
• Do SIM swaps and RICA registrations with proper ID checks.
• Call customers when repairs or orders are ready to collect.

• Matric (Grade 12) certificate
• Accurate with cash and paperwork
• Retail or customer service experience of at least a year
• Presentable and approachable with all kinds of customers

• A Customer Service NQF certificate
• Medical scheme or insurance product knowledge

• Staff discount on products
• Fixed roster published two weeks ahead
• Product training and certifications paid for

• Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.
• Dress as if you already work the counter when you drop off a CV or go for the interview.