Customer Service Consultant (Cellular Store) – Experienced

This courier depot counter in Isando needs someone friendly who can fix account problems while the queue moves. It suits someone who likes knowing exactly what a good day's work looks like.

The work is in Isando, Gauteng, so you'll need a reliable way to get there every day.

• Call customers when repairs or orders are ready to collect.
• Upsell contract upgrades, accessories or cover when it fits the customer.
• Log complaints and pass them to the store or branch manager.
• Track parcels, reissue waybills and arrange redelivery at the counter.
• Greet customers, find out what they need and manage the queue ticket system.
• Do SIM swaps and RICA registrations with proper ID checks.
• Take payments, balance your till and bank cash at close.

• Accurate with cash and paperwork
• Matric (Grade 12) certificate
• You can stay polite with a long queue watching
• Presentable and approachable with all kinds of customers
• Retail or customer service experience of at least a year

• Speaking the main local language of your area
• A Customer Service NQF certificate
• Medical scheme or insurance product knowledge

• Product training and certifications paid for
• Fixed roster published two weeks ahead
• Staff discount on products

• Dress as if you already work the counter when you drop off a CV or go for the interview.
• Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.