how2apply

Collections Team Leader

How2Apply Talent Network

Springs, Gauteng

Full-time

Posted 1 day ago

Full-time Customer Service & Call Centre

R9 500 – R12 750/month

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Job Description

Collections at a municipal accounts office in Springs is about firm, fair conversations and steady numbers. Bring a calm head on busy days and you'll be fine.

Location: Springs, Gauteng. Applicants who already live in the area get looked at first. Hours are mostly Monday to Friday, with the odd Saturday in busy months.

What your day looks like

Record reasons for non-payment so the credit team can adjust policy.
Keep calls within the National Credit Act and the Debt Collectors Act rules.
Report daily on rands collected, contacts made and arrangements set.
Track broken promises-to-pay and follow up within 48 hours.
Send written arrangements by SMS or email straight after each call.
Dial through your arrears book on the auto-dialler and confirm the debtor's identity.

Must-haves

Clear credit and criminal record
Matric
Good with numbers, dates and payment calculations
You keep your tone respectful even when the debtor is not
At least 6 months in collections, sales or a call centre
Target-driven and comfortable with commission

What you get

Council for Debt Collectors registration paid for you
Uncapped monthly commission on collected rands
Monthly incentives for the top three collectors

Applying, step by step

Check you meet the must-haves first; recruiters filter on those before anything else.
Get these ready, because shortlisted people are asked for them straight away: your Council for Debt Collectors registration, if you have one, last three payslips showing commission earned plus certified copy of your SA ID or work permit.
Fill in the short form below with your name and a phone number you actually answer.
Watch for a call or WhatsApp from How2Apply over the next 6 working days.

Your application joins the How2Apply talent pool for this role, and we put shortlisted people forward to employers hiring in and around Springs.

How2Apply never charges you to apply, for training, for uniforms or for a "placement fee". If anyone asks you for money, it is a scam.

Tips to get shortlisted

Interviewers often role-play a difficult debtor; stay polite, get a date and an amount, and close the call.
Show your collection results as numbers (for example "collected R420 000 a month against a R350 000 target").