how2apply

Collections Team Leader

How2Apply Talent Network

Umhlanga, KwaZulu-Natal

Full-time

Posted 1 day ago

Full-time Customer Service & Call Centre

R7 000 – R10 000/month

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Job Description

You'll phone customers who have fallen behind and agree payment plans they can actually keep. Bring a calm head on busy days and you'll be fine.

Home base is a municipal accounts office on the Umhlanga side of KwaZulu-Natal. Start is planned for the beginning of next month.

What your day looks like

Update debtor contact details from tracing searches.
Track broken promises-to-pay and follow up within 48 hours.
Negotiate payment arrangements and set up DebiCheck mandates.
Answer disputes about balances, interest and fees with a printed statement.
Send written arrangements by SMS or email straight after each call.
Dial through your arrears book on the auto-dialler and confirm the debtor's identity.

What you need

At least 6 months in collections, sales or a call centre
Registered, or willing to register, with the Council for Debt Collectors
Target-driven and comfortable with commission
You keep your tone respectful even when the debtor is not

Extra points for

A second South African language
Legal collections or attorney-firm background

On offer

Monthly incentives for the top three collectors
Council for Debt Collectors registration paid for you
Uncapped monthly commission on collected rands
Structured weekday hours with only occasional Saturdays

Applying, step by step

Make sure the role, the hours and working in Umhlanga really suit you before you apply.
Keep copies of these ready to send: your Council for Debt Collectors registration, if you have one, your matric results, certified plus certified copy of your SA ID or work permit.
Use the form on this page. It takes about two minutes and you don't need to upload anything yet.
Keep your phone on. Shortlisted applicants are contacted by call, SMS or WhatsApp within 7 working days.

How2Apply recruits for this position on behalf of hiring employers around Umhlanga; applications go into our talent pool and shortlisted candidates are introduced directly.

How2Apply never charges you to apply, for training, for uniforms or for a "placement fee". If anyone asks you for money, it is a scam.

Tips to get shortlisted

Interviewers often role-play a difficult debtor; stay polite, get a date and an amount, and close the call.
Show your collection results as numbers (for example "collected R420 000 a month against a R350 000 target").