Collections Team Leader

This retail credit centre in Vanderbijlpark needs a calm negotiator who can hear "no" without giving up. It suits someone who likes knowing exactly what a good day's work looks like.

The site is in Vanderbijlpark; early starts mean public transport timing matters, so check your route before applying. Start is planned for the beginning of next month.

• Report daily on rands collected, contacts made and arrangements set.
• Send written arrangements by SMS or email straight after each call.
• Record reasons for non-payment so the credit team can adjust policy.
• Negotiate payment arrangements and set up DebiCheck mandates.
• Track broken promises-to-pay and follow up within 48 hours.
• Hand accounts over for legal action once internal steps are exhausted.

• Target-driven and comfortable with commission
• You keep your tone respectful even when the debtor is not
• Registered, or willing to register, with the Council for Debt Collectors
• Matric
• Good with numbers, dates and payment calculations
• At least 6 months in collections, sales or a call centre

• Legal collections or attorney-firm background
• Knowledge of the NCA and prescription rules

• Structured weekday hours with only occasional Saturdays
• Uncapped monthly commission on collected rands
• Monthly incentives for the top three collectors

• Interviewers often role-play a difficult debtor; stay polite, get a date and an amount, and close the call.
• If you are already registered with the Council for Debt Collectors, put your registration number near the top of your CV.