Contact Centre Agent (Insurance Claims Line)

Customers phone this telecoms support centre in Midrand when something has gone wrong, and your job is to put it right. It suits someone who likes knowing exactly what a good day's work looks like.

Location: Midrand, Gauteng. Applicants who already live in the area get looked at first. Start is planned for the beginning of next month.

• Reply to emails and live chats within the service-level window.
• Answer inbound calls within target and greet callers using the approved script.
• Process address changes, refunds and cancellations on the billing system.
• Meet daily targets for average handle time, quality score and first-call resolution.
• Handle callers with UK, US or Australian accents and time zones.
• Troubleshoot routers, fibre connections and app logins step by step.

• Clear, neutral spoken English and good typing speed (around 30 wpm)
• Matric with a pass in English
• Basic computer skills: Windows, email and working across a few screens
• Open to rotating shifts, including nights and weekends for offshore campaigns
• You stay calm when a caller is angry

• A Customer Service NQF Level 2 or 4 learnership certificate
• Previous contact centre or retail customer service experience

• Company transport home after night shifts
• Medical aid option after probation
• Monthly performance bonus linked to quality and attendance
• Clear promotion path to team leader or quality assessor

• Put any shift work (retail, restaurant, security) on your CV; recruiters want proof you turn up for rotating hours.
• Practise answering "Tell me about a time you helped an unhappy customer" out loud before the voice interview.