Customer Care Consultant (Retail Bank)

A good call centre job in Pretoria East gives you training, shifts you can plan around and room to move up. If you learn fast and don't mind being shown things twice, you'll settle in within a few weeks.

Home base is an online retail help desk on the Pretoria East side of Gauteng.

• Log every interaction and outcome in the CRM before taking the next call.
• Meet daily targets for average handle time, quality score and first-call resolution.
• Verify caller identity before sharing any account details, as POPIA requires.
• Process address changes, refunds and cancellations on the billing system.
• Answer inbound calls within target and greet callers using the approved script.

• No criminal record, as most clients run a background check
• Matric with a pass in English
• Able to pass a voice and accent assessment
• Clear, neutral spoken English and good typing speed (around 30 wpm)
• Basic computer skills: Windows, email and working across a few screens
• You stay calm when a caller is angry

• A second language, especially Afrikaans, isiZulu or Portuguese
• Technical know-how on Wi-Fi, fibre or smartphones

• Company transport home after night shifts
• Monthly performance bonus linked to quality and attendance
• Medical aid option after probation

• Put any shift work (retail, restaurant, security) on your CV; recruiters want proof you turn up for rotating hours.
• Take the online assessment in a quiet room with a headset; most BPOs screen out candidates on background noise.