Customer Service Clerk (Courier Depot)

Customers bring their problems to your counter at a department store service desk in Centurion, and leave with answers. Expect to be trusted with real work from your first week.

You'll report in Centurion. Relocation is not covered for this one. Weekend work is on a roster, so you won't be on every weekend.

• Book repairs and warranty claims and give customers a reference number.
• Take payments, balance your till and bank cash at close.
• Update customer details and file signed forms for audit.
• Track parcels, reissue waybills and arrange redelivery at the counter.
• Log complaints and pass them to the store or branch manager.

• Retail or customer service experience of at least a year
• Retail hours, including Saturdays, Sundays and month-end
• Presentable and approachable with all kinds of customers
• Matric (Grade 12) certificate

• RICA and cellular product knowledge
• Speaking the main local language of your area
• Medical scheme or insurance product knowledge

• Staff discount on products
• Monthly sales incentive on upgrades and add-ons
• Fixed roster published two weeks ahead

• Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.
• Dress as if you already work the counter when you drop off a CV or go for the interview.