Customer Service Clerk (Courier Depot)

If you like people and hate long queues, this department store service desk in Hammarsdale suits you. You don't need to be the loudest person in the room, just the one others can count on.

You'll report in Hammarsdale. Relocation is not covered for this one. Start date: as soon as possible for the right person.

• Upsell contract upgrades, accessories or cover when it fits the customer.
• Track parcels, reissue waybills and arrange redelivery at the counter.
• Log complaints and pass them to the store or branch manager.
• Process returns, exchanges and credit notes under the Consumer Protection Act.
• Book repairs and warranty claims and give customers a reference number.
• Do SIM swaps and RICA registrations with proper ID checks.
• Call customers when repairs or orders are ready to collect.

• Presentable and approachable with all kinds of customers
• You can stay polite with a long queue watching
• Matric (Grade 12) certificate
• Good on a computer and point-of-sale system
• Retail hours, including Saturdays, Sundays and month-end

• Speaking the main local language of your area
• Medical scheme or insurance product knowledge

• Fixed roster published two weeks ahead
• Monthly sales incentive on upgrades and add-ons
• Staff discount on products

• Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.
• Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.