Customer Service Clerk (Courier Depot)

If you like people and hate long queues, this insurance branch in Midrand suits you. Good for someone who wants to build a solid track record they can put on their CV.

Home base is an insurance branch on the Midrand side of Gauteng. Start is planned for the beginning of next month.

• Call customers when repairs or orders are ready to collect.
• Process returns, exchanges and credit notes under the Consumer Protection Act.
• Do SIM swaps and RICA registrations with proper ID checks.
• Update customer details and file signed forms for audit.
• Greet customers, find out what they need and manage the queue ticket system.

• Accurate with cash and paperwork
• Presentable and approachable with all kinds of customers
• You can stay polite with a long queue watching
• Matric (Grade 12) certificate
• Retail hours, including Saturdays, Sundays and month-end

• Speaking the main local language of your area
• Medical scheme or insurance product knowledge
• RICA and cellular product knowledge

• Staff discount on products
• Monthly sales incentive on upgrades and add-ons
• Fixed roster published two weeks ahead
• Product training and certifications paid for

• Dress as if you already work the counter when you drop off a CV or go for the interview.
• Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.