Front-of-House Service Consultant (Clinic) – Entry Level

You'll help walk-in customers at a courier depot counter in Tembisa, face to face, all day. If you turn up on time and finish what you start, you'll fit in quickly.

Home base is a courier depot counter on the Tembisa side of Gauteng. Weekend work is on a roster, so you won't be on every weekend.

• Update customer details and file signed forms for audit.
• Book repairs and warranty claims and give customers a reference number.
• Process returns, exchanges and credit notes under the Consumer Protection Act.
• Log complaints and pass them to the store or branch manager.
• Upsell contract upgrades, accessories or cover when it fits the customer.

• Retail hours, including Saturdays, Sundays and month-end
• Matric (Grade 12) certificate
• Good on a computer and point-of-sale system
• Retail or customer service experience of at least a year

• Medical scheme or insurance product knowledge
• A Customer Service NQF certificate
• Speaking the main local language of your area

• Monthly sales incentive on upgrades and add-ons
• Staff discount on products
• Product training and certifications paid for
• Fixed roster published two weeks ahead

• Dress as if you already work the counter when you drop off a CV or go for the interview.
• Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.