Customer Service Clerk (Courier Depot)

Customers bring their problems to your counter at a department store service desk in Mokopane, and leave with answers. This role rewards consistency more than flash.

You'll be based at a department store service desk in Mokopane. Living nearby, or on a taxi route to it, really helps.

• Process returns, exchanges and credit notes under the Consumer Protection Act.
• Update customer details and file signed forms for audit.
• Book repairs and warranty claims and give customers a reference number.
• Track parcels, reissue waybills and arrange redelivery at the counter.
• Upsell contract upgrades, accessories or cover when it fits the customer.
• Call customers when repairs or orders are ready to collect.

• You can stay polite with a long queue watching
• Good on a computer and point-of-sale system
• Matric (Grade 12) certificate
• Retail hours, including Saturdays, Sundays and month-end
• Accurate with cash and paperwork

• Fixed roster published two weeks ahead
• Staff discount on products
• Monthly sales incentive on upgrades and add-ons
• Product training and certifications paid for

• Dress as if you already work the counter when you drop off a CV or go for the interview.
• Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.