Customer Service Clerk (Courier Depot) – Permanent

If you like people and hate long queues, this furniture retail branch in Sandton suits you. If you like clear targets and knowing where you stand, this is for you.

This post is Sandton-based, with most of your time spent at a furniture retail branch. Shifts rotate, so you'll need to be flexible about days and nights.

• Take payments, balance your till and bank cash at close.
• Update customer details and file signed forms for audit.
• Greet customers, find out what they need and manage the queue ticket system.
• Upsell contract upgrades, accessories or cover when it fits the customer.
• Log complaints and pass them to the store or branch manager.
• Do SIM swaps and RICA registrations with proper ID checks.
• Track parcels, reissue waybills and arrange redelivery at the counter.

• Good on a computer and point-of-sale system
• Retail hours, including Saturdays, Sundays and month-end
• Retail or customer service experience of at least a year
• Presentable and approachable with all kinds of customers
• Matric (Grade 12) certificate
• You can stay polite with a long queue watching

• Medical scheme or insurance product knowledge
• RICA and cellular product knowledge

• Monthly sales incentive on upgrades and add-ons
• Product training and certifications paid for
• Staff discount on products
• Fixed roster published two weeks ahead

• Dress as if you already work the counter when you drop off a CV or go for the interview.
• Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.