Customer Service Clerk (Courier Depot)

Customers bring their problems to your counter at a mall cellular store in Secunda, and leave with answers. Good for someone who wants to build a solid track record they can put on their CV.

You'll report in Secunda. Relocation is not covered for this one.

• Track parcels, reissue waybills and arrange redelivery at the counter.
• Call customers when repairs or orders are ready to collect.
• Greet customers, find out what they need and manage the queue ticket system.
• Take payments, balance your till and bank cash at close.
• Upsell contract upgrades, accessories or cover when it fits the customer.
• Book repairs and warranty claims and give customers a reference number.
• Process returns, exchanges and credit notes under the Consumer Protection Act.

• Matric (Grade 12) certificate
• You can stay polite with a long queue watching
• Presentable and approachable with all kinds of customers
• Accurate with cash and paperwork

• RICA and cellular product knowledge
• Medical scheme or insurance product knowledge
• Speaking the main local language of your area

• Staff discount on products
• Monthly sales incentive on upgrades and add-ons
• Fixed roster published two weeks ahead

• Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.
• Dress as if you already work the counter when you drop off a CV or go for the interview.