Customer Service Consultant (Cellular Store)

You'll help walk-in customers at a mall cellular store in Secunda, face to face, all day. If you turn up on time and finish what you start, you'll fit in quickly.

The work is in Secunda, Mpumalanga, so you'll need a reliable way to get there every day.

• Process returns, exchanges and credit notes under the Consumer Protection Act.
• Greet customers, find out what they need and manage the queue ticket system.
• Track parcels, reissue waybills and arrange redelivery at the counter.
• Book repairs and warranty claims and give customers a reference number.
• Do SIM swaps and RICA registrations with proper ID checks.

• Matric (Grade 12) certificate
• Retail or customer service experience of at least a year
• Accurate with cash and paperwork
• Presentable and approachable with all kinds of customers
• Retail hours, including Saturdays, Sundays and month-end
• Good on a computer and point-of-sale system

• Staff discount on products
• Fixed roster published two weeks ahead
• Monthly sales incentive on upgrades and add-ons
• Product training and certifications paid for

• Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.
• Dress as if you already work the counter when you drop off a CV or go for the interview.