Customer Service Agent (Telco Support)

A good call centre job in Secunda gives you training, shifts you can plan around and room to move up. This is a good step for someone who wants proper routine and a manager who notices good work.

This post is in Secunda (Mpumalanga). Please only apply if you can travel there daily.

• Answer inbound calls within target and greet callers using the approved script.
• Process address changes, refunds and cancellations on the billing system.
• Escalate complex complaints to a team leader with clear case notes.
• Troubleshoot routers, fibre connections and app logins step by step.
• Meet daily targets for average handle time, quality score and first-call resolution.

• Open to rotating shifts, including nights and weekends for offshore campaigns
• Able to pass a voice and accent assessment
• Basic computer skills: Windows, email and working across a few screens
• Matric with a pass in English
• You stay calm when a caller is angry

• Previous contact centre or retail customer service experience
• Technical know-how on Wi-Fi, fibre or smartphones

• Monthly performance bonus linked to quality and attendance
• Paid training for 2 to 4 weeks before you go live
• Clear promotion path to team leader or quality assessor

• Put any shift work (retail, restaurant, security) on your CV; recruiters want proof you turn up for rotating hours.
• Take the online assessment in a quiet room with a headset; most BPOs screen out candidates on background noise.