Inbound Call Centre Agent (UK Campaign)

You'll take customer calls and chats at an international outsourcing contact centre in eMalahleni, sorting problems on the first contact. Someone who likes a bit of variety, but also likes doing things the right way, will enjoy this.

The work is in eMalahleni, Mpumalanga, so you'll need a reliable way to get there every day. Hours are mostly Monday to Friday, with the odd Saturday in busy months.

• Escalate complex complaints to a team leader with clear case notes.
• Answer inbound calls within target and greet callers using the approved script.
• Handle callers with UK, US or Australian accents and time zones.
• Process address changes, refunds and cancellations on the billing system.
• Verify caller identity before sharing any account details, as POPIA requires.

• Matric with a pass in English
• Open to rotating shifts, including nights and weekends for offshore campaigns
• You stay calm when a caller is angry
• Clear, neutral spoken English and good typing speed (around 30 wpm)

• Paid training for 2 to 4 weeks before you go live
• Monthly performance bonus linked to quality and attendance
• Medical aid option after probation

• Take the online assessment in a quiet room with a headset; most BPOs screen out candidates on background noise.
• Practise answering "Tell me about a time you helped an unhappy customer" out loud before the voice interview.