Branch Service Consultant (Insurance Walk-In)

This department store service desk in Secunda needs someone friendly who can fix account problems while the queue moves. If you turn up on time and finish what you start, you'll fit in quickly.

The work is in Secunda, Mpumalanga, so you'll need a reliable way to get there every day. Start date: as soon as possible for the right person.

• Take payments, balance your till and bank cash at close.
• Update customer details and file signed forms for audit.
• Log complaints and pass them to the store or branch manager.
• Process returns, exchanges and credit notes under the Consumer Protection Act.
• Greet customers, find out what they need and manage the queue ticket system.
• Track parcels, reissue waybills and arrange redelivery at the counter.
• Do SIM swaps and RICA registrations with proper ID checks.

• Retail or customer service experience of at least a year
• Retail hours, including Saturdays, Sundays and month-end
• Presentable and approachable with all kinds of customers
• Accurate with cash and paperwork
• You can stay polite with a long queue watching
• Matric (Grade 12) certificate

• Speaking the main local language of your area
• RICA and cellular product knowledge

• Staff discount on products
• Product training and certifications paid for
• Fixed roster published two weeks ahead

• Dress as if you already work the counter when you drop off a CV or go for the interview.
• Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.