Customer Service Consultant (Cellular Store) – Experienced

Customers bring their problems to your counter at an insurance branch in Alberton, and leave with answers. If you learn fast and don't mind being shown things twice, you'll settle in within a few weeks.

You'll be based at an insurance branch in Alberton. Living nearby, or on a taxi route to it, really helps. Overtime comes up in peak season and is paid.

• Process returns, exchanges and credit notes under the Consumer Protection Act.
• Book repairs and warranty claims and give customers a reference number.
• Log complaints and pass them to the store or branch manager.
• Do SIM swaps and RICA registrations with proper ID checks.
• Call customers when repairs or orders are ready to collect.
• Update customer details and file signed forms for audit.
• Take payments, balance your till and bank cash at close.

• Good on a computer and point-of-sale system
• Retail hours, including Saturdays, Sundays and month-end
• Retail or customer service experience of at least a year
• You can stay polite with a long queue watching
• Accurate with cash and paperwork

• A Customer Service NQF certificate
• Speaking the main local language of your area
• Medical scheme or insurance product knowledge

• Staff discount on products
• Fixed roster published two weeks ahead
• Monthly sales incentive on upgrades and add-ons

• Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.
• Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.