Customer Service Consultant (Cellular Store)

You'll help walk-in customers at a private clinic front desk in Centurion, face to face, all day. If you like clear targets and knowing where you stand, this is for you.

This post is in Centurion (Gauteng). Please only apply if you can travel there daily. The first two weeks are spent shadowing someone experienced.

• Call customers when repairs or orders are ready to collect.
• Upsell contract upgrades, accessories or cover when it fits the customer.
• Track parcels, reissue waybills and arrange redelivery at the counter.
• Log complaints and pass them to the store or branch manager.
• Take payments, balance your till and bank cash at close.
• Update customer details and file signed forms for audit.

• Accurate with cash and paperwork
• Good on a computer and point-of-sale system
• Retail or customer service experience of at least a year
• Matric (Grade 12) certificate

• A Customer Service NQF certificate
• Medical scheme or insurance product knowledge
• Speaking the main local language of your area

• Fixed roster published two weeks ahead
• Staff discount on products
• Monthly sales incentive on upgrades and add-ons

• Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.
• Dress as if you already work the counter when you drop off a CV or go for the interview.