Inbound Call Centre Agent (UK Campaign) – Experienced

A good call centre job in Pretoria East gives you training, shifts you can plan around and room to move up. It suits someone who likes knowing exactly what a good day's work looks like.

The site is in Pretoria East; early starts mean public transport timing matters, so check your route before applying.

• Answer inbound calls within target and greet callers using the approved script.
• Reply to emails and live chats within the service-level window.
• Meet daily targets for average handle time, quality score and first-call resolution.
• Attend team huddles and weekly coaching sessions on call recordings.
• Troubleshoot routers, fibre connections and app logins step by step.
• Handle callers with UK, US or Australian accents and time zones.
• Follow up on open tickets and phone customers back when promised.

• Able to pass a voice and accent assessment
• Matric with a pass in English
• Open to rotating shifts, including nights and weekends for offshore campaigns
• Clear, neutral spoken English and good typing speed (around 30 wpm)
• You stay calm when a caller is angry

• A Customer Service NQF Level 2 or 4 learnership certificate
• A second language, especially Afrikaans, isiZulu or Portuguese
• Technical know-how on Wi-Fi, fibre or smartphones

• Medical aid option after probation
• Company transport home after night shifts
• Monthly performance bonus linked to quality and attendance

• Put any shift work (retail, restaurant, security) on your CV; recruiters want proof you turn up for rotating hours.
• Take the online assessment in a quiet room with a headset; most BPOs screen out candidates on background noise.