Live Chat & Email Support Agent – Experienced

Customers phone this insurance claims contact centre in Alberton when something has gone wrong, and your job is to put it right. It suits someone who likes knowing exactly what a good day's work looks like.

Home base is an insurance claims contact centre on the Alberton side of Gauteng.

• Escalate complex complaints to a team leader with clear case notes.
• Reply to emails and live chats within the service-level window.
• Answer inbound calls within target and greet callers using the approved script.
• Verify caller identity before sharing any account details, as POPIA requires.
• Handle callers with UK, US or Australian accents and time zones.
• Troubleshoot routers, fibre connections and app logins step by step.

• Able to pass a voice and accent assessment
• No criminal record, as most clients run a background check
• Clear, neutral spoken English and good typing speed (around 30 wpm)
• You stay calm when a caller is angry
• Matric with a pass in English
• Open to rotating shifts, including nights and weekends for offshore campaigns

• A second language, especially Afrikaans, isiZulu or Portuguese
• Technical know-how on Wi-Fi, fibre or smartphones

• Company transport home after night shifts
• Clear promotion path to team leader or quality assessor
• Medical aid option after probation

• Practise answering "Tell me about a time you helped an unhappy customer" out loud before the voice interview.
• Put any shift work (retail, restaurant, security) on your CV; recruiters want proof you turn up for rotating hours.