Customer Service Consultant (Cellular Store)

Customers bring their problems to your counter at an insurance branch in Epping, and leave with answers. This role rewards consistency more than flash.

You'll report in Epping. Relocation is not covered for this one. The first two weeks are spent shadowing someone experienced.

• Log complaints and pass them to the store or branch manager.
• Call customers when repairs or orders are ready to collect.
• Do SIM swaps and RICA registrations with proper ID checks.
• Book repairs and warranty claims and give customers a reference number.
• Take payments, balance your till and bank cash at close.
• Update customer details and file signed forms for audit.
• Process returns, exchanges and credit notes under the Consumer Protection Act.

• Presentable and approachable with all kinds of customers
• Retail or customer service experience of at least a year
• Retail hours, including Saturdays, Sundays and month-end
• Accurate with cash and paperwork

• Monthly sales incentive on upgrades and add-ons
• Staff discount on products
• Product training and certifications paid for

• Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.
• Dress as if you already work the counter when you drop off a CV or go for the interview.