Customer Service Consultant (Cellular Store) – Permanent

You'll help walk-in customers at a department store service desk in Hammarsdale, face to face, all day. If you turn up on time and finish what you start, you'll fit in quickly.

You'll report in Hammarsdale. Relocation is not covered for this one. Start date: as soon as possible for the right person.

• Update customer details and file signed forms for audit.
• Process returns, exchanges and credit notes under the Consumer Protection Act.
• Track parcels, reissue waybills and arrange redelivery at the counter.
• Take payments, balance your till and bank cash at close.
• Book repairs and warranty claims and give customers a reference number.

• Retail hours, including Saturdays, Sundays and month-end
• Matric (Grade 12) certificate
• Retail or customer service experience of at least a year
• You can stay polite with a long queue watching
• Good on a computer and point-of-sale system
• Presentable and approachable with all kinds of customers

• RICA and cellular product knowledge
• A Customer Service NQF certificate
• Medical scheme or insurance product knowledge

• Product training and certifications paid for
• Staff discount on products
• Fixed roster published two weeks ahead
• Monthly sales incentive on upgrades and add-ons

• Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.
• Dress as if you already work the counter when you drop off a CV or go for the interview.