Customer Service Consultant (Cellular Store)

You'll help walk-in customers at a mall cellular store in Kempton Park, face to face, all day. If you learn fast and don't mind being shown things twice, you'll settle in within a few weeks.

You'll report in Kempton Park. Relocation is not covered for this one.

• Book repairs and warranty claims and give customers a reference number.
• Log complaints and pass them to the store or branch manager.
• Call customers when repairs or orders are ready to collect.
• Update customer details and file signed forms for audit.
• Process returns, exchanges and credit notes under the Consumer Protection Act.
• Track parcels, reissue waybills and arrange redelivery at the counter.

• Presentable and approachable with all kinds of customers
• Accurate with cash and paperwork
• Retail or customer service experience of at least a year
• Retail hours, including Saturdays, Sundays and month-end

• A Customer Service NQF certificate
• Speaking the main local language of your area
• Medical scheme or insurance product knowledge

• Product training and certifications paid for
• Fixed roster published two weeks ahead
• Staff discount on products

• Dress as if you already work the counter when you drop off a CV or go for the interview.
• Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.