Customer Service Consultant (Cellular Store)

This department store service desk in Krugersdorp needs someone friendly who can fix account problems while the queue moves. People who do well here are steady, honest and not scared to ask when something is unclear.

Home base is a department store service desk on the Krugersdorp side of Gauteng. Shifts rotate, so you'll need to be flexible about days and nights.

• Upsell contract upgrades, accessories or cover when it fits the customer.
• Track parcels, reissue waybills and arrange redelivery at the counter.
• Process returns, exchanges and credit notes under the Consumer Protection Act.
• Do SIM swaps and RICA registrations with proper ID checks.
• Take payments, balance your till and bank cash at close.
• Greet customers, find out what they need and manage the queue ticket system.
• Update customer details and file signed forms for audit.

• Retail or customer service experience of at least a year
• You can stay polite with a long queue watching
• Good on a computer and point-of-sale system
• Accurate with cash and paperwork
• Matric (Grade 12) certificate

• A Customer Service NQF certificate
• Speaking the main local language of your area
• RICA and cellular product knowledge

• Fixed roster published two weeks ahead
• Staff discount on products
• Product training and certifications paid for
• Monthly sales incentive on upgrades and add-ons

• Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.
• Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.