Customer Service Consultant (Cellular Store)

If you like people and hate long queues, this mall cellular store in Krugersdorp suits you. This is a good step for someone who wants proper routine and a manager who notices good work.

You'll report in Krugersdorp. Relocation is not covered for this one.

• Process returns, exchanges and credit notes under the Consumer Protection Act.
• Call customers when repairs or orders are ready to collect.
• Upsell contract upgrades, accessories or cover when it fits the customer.
• Book repairs and warranty claims and give customers a reference number.
• Greet customers, find out what they need and manage the queue ticket system.
• Update customer details and file signed forms for audit.
• Do SIM swaps and RICA registrations with proper ID checks.

• Retail or customer service experience of at least a year
• Presentable and approachable with all kinds of customers
• Good on a computer and point-of-sale system
• Accurate with cash and paperwork
• Retail hours, including Saturdays, Sundays and month-end

• Medical scheme or insurance product knowledge
• RICA and cellular product knowledge
• A Customer Service NQF certificate

• Monthly sales incentive on upgrades and add-ons
• Fixed roster published two weeks ahead
• Staff discount on products
• Product training and certifications paid for

• Dress as if you already work the counter when you drop off a CV or go for the interview.
• Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.