Customer Service Consultant (Cellular Store)

You'll help walk-in customers at a department store service desk in Pietermaritzburg, face to face, all day. You don't need to be the loudest person in the room, just the one others can count on.

You'll report in Pietermaritzburg. Relocation is not covered for this one.

• Take payments, balance your till and bank cash at close.
• Track parcels, reissue waybills and arrange redelivery at the counter.
• Call customers when repairs or orders are ready to collect.
• Log complaints and pass them to the store or branch manager.
• Update customer details and file signed forms for audit.

• You can stay polite with a long queue watching
• Matric (Grade 12) certificate
• Presentable and approachable with all kinds of customers
• Retail hours, including Saturdays, Sundays and month-end
• Good on a computer and point-of-sale system

• RICA and cellular product knowledge
• Speaking the main local language of your area
• Medical scheme or insurance product knowledge

• Monthly sales incentive on upgrades and add-ons
• Staff discount on products
• Fixed roster published two weeks ahead
• Product training and certifications paid for

• Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.
• Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.