Customer Service Consultant (Cellular Store)

This department store service desk in Pinetown needs someone friendly who can fix account problems while the queue moves. You don't need to be the loudest person in the room, just the one others can count on.

This post is in Pinetown (KwaZulu-Natal). Please only apply if you can travel there daily.

• Call customers when repairs or orders are ready to collect.
• Upsell contract upgrades, accessories or cover when it fits the customer.
• Book repairs and warranty claims and give customers a reference number.
• Process returns, exchanges and credit notes under the Consumer Protection Act.
• Do SIM swaps and RICA registrations with proper ID checks.
• Take payments, balance your till and bank cash at close.

• Accurate with cash and paperwork
• Presentable and approachable with all kinds of customers
• Good on a computer and point-of-sale system
• Retail or customer service experience of at least a year
• Retail hours, including Saturdays, Sundays and month-end

• Medical scheme or insurance product knowledge
• Speaking the main local language of your area
• A Customer Service NQF certificate

• Product training and certifications paid for
• Fixed roster published two weeks ahead
• Staff discount on products
• Monthly sales incentive on upgrades and add-ons

• Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.
• Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.