Customer Service Consultant (Cellular Store) – Immediate Start

This insurance branch in Vanderbijlpark needs someone friendly who can fix account problems while the queue moves. It's a practical job: you'll see what you got done before you go home.

The work is in Vanderbijlpark, Gauteng, so you'll need a reliable way to get there every day.

• Upsell contract upgrades, accessories or cover when it fits the customer.
• Greet customers, find out what they need and manage the queue ticket system.
• Book repairs and warranty claims and give customers a reference number.
• Track parcels, reissue waybills and arrange redelivery at the counter.
• Log complaints and pass them to the store or branch manager.

• Retail hours, including Saturdays, Sundays and month-end
• Matric (Grade 12) certificate
• Accurate with cash and paperwork
• Good on a computer and point-of-sale system

• RICA and cellular product knowledge
• Medical scheme or insurance product knowledge

• Product training and certifications paid for
• Staff discount on products
• Fixed roster published two weeks ahead
• Monthly sales incentive on upgrades and add-ons

• Dress as if you already work the counter when you drop off a CV or go for the interview.
• Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.