how2apply

Debt Collector (Legal Book)

How2Apply Talent Network

Durban Central, KwaZulu-Natal

Full-time

Posted 1 day ago

Full-time Customer Service & Call Centre

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Job Description

This retail credit centre in Durban Central needs a calm negotiator who can hear "no" without giving up. People who do well here are steady, honest and not scared to ask when something is unclear.

The work is in Durban Central, KwaZulu-Natal, so you'll need a reliable way to get there every day. Overtime comes up in peak season and is paid.

What your day looks like

Send written arrangements by SMS or email straight after each call.
Negotiate payment arrangements and set up DebiCheck mandates.
Record reasons for non-payment so the credit team can adjust policy.
Hand accounts over for legal action once internal steps are exhausted.
Update debtor contact details from tracing searches.
Track broken promises-to-pay and follow up within 48 hours.
Keep calls within the National Credit Act and the Debt Collectors Act rules.

Must-haves

At least 6 months in collections, sales or a call centre
Clear credit and criminal record
You keep your tone respectful even when the debtor is not
Good with numbers, dates and payment calculations
Matric
Registered, or willing to register, with the Council for Debt Collectors

Nice if you have

Legal collections or attorney-firm background
Knowledge of the NCA and prescription rules

What you get

Structured weekday hours with only occasional Saturdays
Monthly incentives for the top three collectors
Uncapped monthly commission on collected rands

How to apply

Read the "What you need" list above. If you tick most of it, go ahead and apply.
Get these ready, because shortlisted people are asked for them straight away: your matric results, certified plus last three payslips showing commission earned.
Fill in the short form below with your name and a phone number you actually answer.
Watch for a call or WhatsApp from How2Apply over the next 9 working days.

How2Apply recruits for this position on behalf of hiring employers around Durban Central; applications go into our talent pool and shortlisted candidates are introduced directly.

Applying is free. Nobody from How2Apply will ever ask you to pay for anything to get this job.

Before you hit apply

Interviewers often role-play a difficult debtor; stay polite, get a date and an amount, and close the call.
Show your collection results as numbers (for example "collected R420 000 a month against a R350 000 target").