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Debt Collector (Legal Book)

How2Apply Talent Network

Prospecton, KwaZulu-Natal

Full-time

Posted 1 day ago

Full-time Customer Service & Call Centre

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Job Description

Collections at a microlender call centre in Prospecton is about firm, fair conversations and steady numbers. You'll work with a small crew, so being easy to work with matters as much as skill.

This post is in Prospecton (KwaZulu-Natal). Please only apply if you can travel there daily.

The work, day to day

Dial through your arrears book on the auto-dialler and confirm the debtor's identity.
Answer disputes about balances, interest and fees with a printed statement.
Keep calls within the National Credit Act and the Debt Collectors Act rules.
Send written arrangements by SMS or email straight after each call.
Track broken promises-to-pay and follow up within 48 hours.

Must-haves

At least 6 months in collections, sales or a call centre
Registered, or willing to register, with the Council for Debt Collectors
Matric
Clear credit and criminal record
Good with numbers, dates and payment calculations

Helpful, not essential

Knowledge of the NCA and prescription rules
Legal collections or attorney-firm background
A second South African language

What's in it for you

Monthly incentives for the top three collectors
Uncapped monthly commission on collected rands
Structured weekday hours with only occasional Saturdays

Applying, step by step

Make sure the role, the hours and working in Prospecton really suit you before you apply.
Have the following on hand (clear photos on your phone are fine at first): last three payslips showing commission earned plus your matric results, certified.
Send your details with the form below. Add one or two lines about similar work you've done.
Keep your phone on. Shortlisted applicants are contacted by call, SMS or WhatsApp within 7 working days.

How2Apply recruits for this position on behalf of hiring employers around Prospecton; applications go into our talent pool and shortlisted candidates are introduced directly.

How2Apply never charges you to apply, for training, for uniforms or for a "placement fee". If anyone asks you for money, it is a scam.

How to stand out

If you are already registered with the Council for Debt Collectors, put your registration number near the top of your CV.
Show your collection results as numbers (for example "collected R420 000 a month against a R350 000 target").