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Desktop Support Technician (Second Line)

How2Apply Talent Network

Durban Central, KwaZulu-Natal

Internship

Posted 54 min ago

Internship IT & Software

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Job Description

You'll be the person who fixes it when laptops, printers and logins break at a managed IT services provider in Durban Central. Someone who likes a bit of variety, but also likes doing things the right way, will enjoy this.

This post is Durban Central-based, with most of your time spent at a managed IT services provider.

The work, day to day

Image, set up and hand over new laptops and desktops
Troubleshoot Outlook, Teams and OneDrive problems for users
Connect users remotely with a remote support tool to fix issues
Keep the asset register up to date when equipment moves
Reset passwords and unlock accounts in Active Directory and Entra ID

You'll need

Matric plus an IT qualification, such as CompTIA A+ or an IT diploma
Basic networking: IP addresses, DNS, DHCP and Wi-Fi
Able to log clear, complete ticket notes
Working knowledge of Windows 10 and 11 and Microsoft 365
Code B driver's licence and own car for field posts
Patient and friendly with non-technical users

What you get

Company laptop and cellphone
Clear path to second-line and systems roles
Standby pay for after-hours cover

How to apply for this job

Read the "What you need" list above. If you tick most of it, go ahead and apply.
Keep copies of these ready to send: copy of your driver's licence for field posts, certified matric certificate and ID copy plus IT certificates, including A+ or N+ if you have them.
Use the form on this page. It takes about two minutes and you don't need to upload anything yet.
If you're shortlisted you'll hear from us within 10 working days, usually by phone.

Your application joins the How2Apply talent pool for this role, and we put shortlisted people forward to employers hiring in and around Durban Central.

How2Apply never charges you to apply, for training, for uniforms or for a "placement fee". If anyone asks you for money, it is a scam.

Before you hit apply

List your certifications right under your name; A+ and ITIL are common keyword filters.
Describe the size of the environment you supported, such as "400 users across 6 branches".